Contact Us

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Business inquiries

Partnership, advertising and licensing requests should be sent to editorial@slotpal.bet with the subject line beginning "Business:". Please include the organisation name, the registered trading country, a short description of the proposal, the budget or deliverable timeline, and the person we should reply to. We review each request personally and reply within three business days. Our operating company, Seabright Analytics Ltd (registration number 5115389), is registered at 170 Harbour Street, Valletta VLT 4HW, Malta; please use that address for formal correspondence, contract exchange, invoicing and any legal notice that requires a postal record.

We only consider partnerships that fit our editorial remit — South African readers reviewing Slotpal — and we decline anything that would compromise independence. Specifically, we do not accept payment to raise a review score, to remove a negative passage, to delay the publication of a correction or to omit a known term from a bonus write-up. If you are approaching us about one of those, there is no point sending the message. For affiliate programme contacts we already run with Slotpal, write to Verity Norbury at the same address so the correspondence is routed to the person who manages that relationship.

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Response time

Reader messages are answered within two business days (Monday to Friday, excluding South African public holidays and the Christmas week between 24 December and 2 January). Press and partnership enquiries take up to three business days. If your message concerns a time-sensitive issue — a bonus that is about to expire, a withdrawal that has stalled, a promo code that stopped working, or a page where a figure looks wrong — add "Urgent:" to the subject line and we will prioritise it, usually within the next working morning.

Please note that we cannot access your Slotpal account or process your transactions ourselves — those requests have to go to Slotpal customer support, which is reachable through live chat and email from inside the operator's own site. If you have already contacted Slotpal and the problem has not been resolved after seven days, write to us with the ticket number and the date you opened it, and we will escalate the issue to the operator's affiliate manager on your behalf. Escalations do not always succeed, but they often get a stalled ticket moving again.

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Form

The quickest way to reach us is the contact form on this page. Fill in your name, a working email address, a short subject line and your message. Attachments are limited to five megabytes per file — please compress screenshots to PNG or JPEG rather than sending raw camera photographs. The form is for editorial correspondence only; do not share passwords, deposit details, scanned ID documents or payment-card information through it, because the form submits over the internet to our mail server and is not an appropriate channel for identity data.

We confirm receipt automatically within a few minutes; a personal reply from Declan Haldane or Verity Norbury follows within the response time above. If you do not see the automatic confirmation within an hour, check your spam folder before resending — the confirmation message is sometimes filtered by mail providers that are strict about automated messages. The form itself is kept intentionally simple so it is accessible on slower connections and on older mobile devices.

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How to reach us

Email editorial@slotpal.bet for review feedback, correction requests and general enquiries — this is the fastest channel and the one we check throughout the working day. Call +44 (0)161 280 4633 Monday to Friday, 09:00–17:00 UK time, if you prefer to speak to a researcher; please leave a voicemail with your name and a number we can call back on if the line is busy. Postal correspondence should go to Seabright Analytics Ltd, 170 Harbour Street, Valletta VLT 4HW, Malta.

Please do not use these channels for Slotpal account issues — the operator's own support team is the only place where account, deposit and withdrawal problems can actually be solved. We also cannot help with KYC document uploads, self-exclusion requests or responsible-gambling tool changes, all of which require you to be logged in to the operator's platform. For responsible-gambling support in South Africa, the National Responsible Gambling Programme is reachable toll-free on 0800 006 008 and is a better first call than either us or Slotpal.